Privacy Policy – Davidyurmanes

At Davidyurmanes, we understand that trust is as precious as the fine jewelry we craft. Whether you’re exploring our iconic collections, cable bracelets, sculptural creations, or innovative rings and necklaces, we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data, ensuring your experience with our brand is as secure and respectful as the craftsmanship of our pieces.

1. Information We Collect

We may collect the following types of personal information to enhance your shopping experience and provide tailored service for our jewelry collections:

Contact Information: Names, email addresses (including [email protected] for communications), phone numbers, and shipping/billing addresses when you place an order, create an account, or subscribe to updates about new collections.
Account Information: Usernames, passwords (encrypted), and preferences (such as favorite jewelry styles or metal preferences) when you register for an account.
Payment Information: Credit/debit card details, billing addresses, and payment processing data. Rest assured, we do not store full credit card information—this is securely handled by trusted third-party payment processors specializing in luxury retail transactions.
Usage Data: Information about your interaction with our website (davidyurmanes.com), including IP addresses, browser types, operating systems, pages visited (e.g., specific cable bracelet designs or sculptural necklace collections), time spent on the site, and search queries (such as “platinum ring designs”). This is collected via cookies and similar tracking technologies.
Demographic Information: Optional details such as special occasions (e.g., anniversaries, birthdays) or style preferences (e.g., minimalist vs. statement pieces), which you may provide voluntarily (e.g., in account profiles or when customizing a piece).
Communications: Content of messages, emails, or other correspondence you send to us, including inquiries about jewelry sizing, customization options, or care instructions for your pieces.

2. How We Use Your Information

Your personal information is used to ensure a seamless, personalized experience with our jewelry:

Order Processing: To process purchases of our iconic collections, cable bracelets, sculptural creations, or rings and necklaces, arrange secure shipping (including insurance for high-value items), send order confirmations, tracking updates, and receipts.
Customer Support: To respond to your questions (e.g., about diamond quality, metal care, or custom engraving), resolve issues (such as resizing a ring), and provide assistance via email ([email protected]) or other channels.
Account Management: To maintain your account, update your information, and personalize your shopping experience (e.g., suggesting new cable bracelet designs based on past purchases or anniversary reminders for special occasions).
Marketing Communications: To send you updates about new collections (e.g., a limited-edition sculptural necklace line), exclusive previews, or care tips for your jewelry. You can opt out of these communications at any time (see Section 7).
Website Improvement: To analyze how customers interact with our site (e.g., which ring designs are most viewed), optimize navigation (e.g., making it easier to filter by metal type), and develop new pieces that reflect your preferences.
Safety and Security: To protect our website, users, and business from fraud (especially critical for high-value jewelry transactions), unauthorized access, or other threats—ensuring a secure environment for all clients.
Legal Compliance: To adhere to applicable laws and regulations, such as those governing luxury retail, data protection, and anti-counterfeiting measures.

3. How We Share Your Information

We never sell your personal information to third parties. We may share it only in the following circumstances:

Service Providers: Third-party companies that assist us in operating our business, such as payment processors (specializing in secure luxury transactions), shipping carriers (with insurance for high-value jewelry), email service providers, and analytics firms. These partners are contractually obligated to use your information solely to perform services for us and to protect it with strict security measures.
Jewelry Artisans and Customizers: If you order a customized piece (e.g., an engraved cable bracelet or a bespoke sculptural ring), we may share necessary details (such as sizing or design specifications) with our master artisans to ensure the piece meets your vision—these artisans are bound by confidentiality agreements.
Legal Authorities: If required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others (including clients), we may disclose your information to relevant authorities—particularly in cases involving fraud or counterfeiting.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of the transaction—with safeguards to protect your data, consistent with our commitment to privacy.
With Your Consent: We may share your information with third parties only if you give explicit permission (e.g., partnering with a luxury event organizer for an exclusive preview you opt into).

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance your experience with our jewelry collections:

Essential Cookies: Necessary for basic functionality, such as adding a sculptural necklace to your cart or processing orders for high-value items.
Analytics Cookies: Help us understand how users navigate our site (e.g., which pages on cable bracelet designs are most popular) to enhance content and usability—ensuring you can easily find the pieces that resonate with you.
Marketing Cookies: Used to deliver personalized ads (e.g., showing you diamond rings if you’ve searched for engagement pieces) and measure the effectiveness of our campaigns, particularly for new collections.

You can adjust your browser settings to block cookies, but this may limit features like saving favorite jewelry designs or accessing your order history for past purchases. For more details, see our Cookie Policy on the website.

5. Data Security

We take rigorous steps to protect your information—treating it with the same care we give to our most precious gemstones:

Encrypted data transmission (via SSL/TLS) for all online transactions, ensuring your payment and personal details for high-value jewelry purchases remain secure.
Secure server storage with restricted access, protected by industry-standard firewalls and multi-factor authentication protocols—critical for safeguarding information related to luxury items.
Regular security audits and updates to our systems to address emerging threats, particularly those targeting high-end retail.

While no method is 100% secure, we strive to maintain the highest standards to safeguard your information. You can help by keeping your account password confidential, especially when storing details about valuable jewelry collections.

6. Data Retention

We retain your information only as long as needed to fulfill the purposes outlined in this policy or as required by law:

Order details are kept for 7 years for tax, accounting, and warranty purposes (important for jewelry with lifetime guarantees).
Account information is stored until you request deletion (contact [email protected] to close your account), with the option to retain purchase history for warranty claims.
When information is no longer needed, we securely delete or anonymize it—preserving only data necessary for legal or warranty purposes.

7. Your Rights

You have the following rights regarding your personal information, subject to applicable laws:

Access: Request a copy of the information we hold about you (e.g., your order history for jewelry pieces or account preferences).
Correction: Ask us to update inaccurate details (e.g., a changed shipping address or updated anniversary date for occasion reminders).
Deletion: Request removal of your information, where we are not legally required to retain it (e.g., after warranty periods for your jewelry have expired).
Restriction: Ask us to limit processing of your data in specific cases (e.g., if you dispute its accuracy).
Data Portability: Request a copy of your information in a machine-readable format (e.g., a CSV file of your purchases).
Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in messages or emailing [email protected].

To exercise these rights, contact us at [email protected]. We will respond within 30 days, with special attention to requests involving high-value or sentimental jewelry purchases.

8. Children’s Privacy

Our website and jewelry collections are intended for adults. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately. Parents or guardians with concerns can contact us at [email protected].

9. International Data Transfers

If you are outside the United States, your information may be transferred to and processed in the U.S. or other countries where our service providers (including jewelry artisans) operate. These countries may have different data protection laws, but we ensure your information is protected in accordance with this policy—including using approved contractual safeguards to protect data related to luxury transactions.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect improvements in our processes or changes to our jewelry collections. Changes will be posted here with a revised “last updated” date. Your continued use of our website after changes are posted means you accept the updated policy. We encourage you to review it regularly—just as you would care for your treasured Davidyurmanes pieces.

11. Contact Us

For questions, concerns, or requests about this Privacy Policy, please reach out to our dedicated customer service team:

Email: [email protected]