Shipping Policy – Davidyurmanes

At Davidyurmanes, we treat every piece of jewelry—from iconic collections and cable bracelets to sculptural creations and innovative rings and necklaces—as a treasure worthy of exceptional care. Our shipping process is designed to ensure your fine jewelry arrives safely, securely, and as quickly as possible, so you can begin enjoying your new piece without delay. This Shipping Policy outlines the details of our delivery process, from order processing to the moment your package reaches your hands.

1. Order Processing Time

In-Stock Items: Most ready-to-ship pieces (including our iconic collections, standard cable bracelets, and popular ring designs) are processed and prepared for shipment within 1-3 business days from the date of payment confirmation. Business days exclude weekends and major holidays. This includes a final quality inspection by our artisans, who check for flawless craftsmanship (e.g., secure gemstone settings, smooth metal finishes) before packaging.
Custom or Made-to-Order Items: Sculptural creations, personalized necklaces, or bespoke designs may require additional processing time—typically 2-4 weeks, depending on complexity. This allows our master craftsmen to bring your unique vision to life with precision, from hand-engraving to custom gemstone selection. You’ll receive a timeline specific to your order during checkout, and we’ll send progress updates via email.
Processing Delays: In rare cases, delays may occur due to high demand for limited-edition pieces, temporary shortages of specialized materials (e.g., rare gemstones), or the need to verify order details for high-value items. If your order is delayed beyond the estimated timeframe, we’ll notify you promptly with a revised shipping date and ensure you’re updated every step of the way.

2. Delivery Timeframes

Once your order leaves our facility, the estimated delivery time is 6-12 business days to any destination worldwide. This timeline starts from the date of shipment (not order placement) and is an estimate (not a guarantee). Delivery may be affected by factors beyond our control, such as:

Customs processing delays (common for high-value jewelry, which may require additional documentation or inspections).
Local carrier disruptions, including staffing issues or severe weather.
Remote delivery locations (e.g., rural areas with limited courier services).

We partner with trusted global carriers experienced in transporting luxury goods to minimize these delays, but we appreciate your patience if they occur—your jewelry is worth the care taken to deliver it safely.

3. Shipping Destinations and Costs

Global Shipping: We ship to all countries and territories worldwide, ensuring that our fine jewelry reaches collectors and enthusiasts wherever they are. Whether you’re in New York, Paris, Tokyo, or Sydney, your piece will be delivered with the same attention to detail.
Free Insured Shipping: We offer complimentary shipping on all orders globally, with no minimum purchase requirement. Every shipment includes full insurance coverage for the value of your jewelry, protecting against loss, theft, or damage in transit. This ensures peace of mind, especially for high-value items like diamond necklaces or sculptural statement pieces.

4. Shipping Methods and Security

We prioritize the safety and discretion of your shipment, using carriers specialized in transporting luxury goods:

Carrier Partners: We work with trusted services like FedEx, DHL, and UPS, chosen for their reliability and secure handling of high-value items. The specific carrier depends on your destination, but all offer end-to-end tracking and signature confirmation.
Tracking Information: A unique tracking number will be emailed to you as soon as your order ships. You can use this to monitor your package’s journey via the carrier’s website or our order tracking portal, so you know exactly when to expect delivery.
Discreet Packaging: Your jewelry arrives in unmarked, tamper-proof packaging—an elegant, padded box inside a plain outer shipping container—with no indication of the contents. This ensures privacy and security, whether your package is delivered to your home, office, or a designated safe location.
Signature Requirement: All shipments require a signature upon delivery to ensure your jewelry is received by the intended recipient. If you’re unavailable, the carrier will leave a notice to schedule redelivery or arrange pickup at a local facility.

5. Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in your order total or shipping costs, as they vary by location and are determined by local regulations.
Responsibility for Fees: It is your responsibility to research and pay any applicable duties or taxes. Davidyurmanes is not liable for these charges, and failure to pay them may result in your order being held, returned, or abandoned—though we’ll assist with providing necessary documentation (e.g., commercial invoices) to facilitate clearance.
Documentation: We include all required customs paperwork, detailing the item’s value, material composition (e.g., “18K gold with diamonds”), and purpose (e.g., “personal jewelry”) to help streamline the process.

6. Address Accuracy

Providing a complete and accurate shipping address is critical, especially for high-value items. Include suite numbers, apartment details, or special instructions (e.g., “deliver to building concierge”) during checkout. We cannot be held responsible for delays, non-delivery, or loss caused by incorrect or incomplete addresses.
Address Changes: If you need to update your shipping details, contact us immediately at [email protected]. We can modify the address only if your order has not yet shipped. Once shipped, we cannot redirect packages, as this risks compromising security.

7. Lost, Stolen, or Damaged Packages

Delivered but Not Received: If tracking shows your package was delivered but you haven’t received it, check with neighbors, building staff, or your local carrier facility first. Carriers often leave packages in secure, discrete locations (e.g., porches, mailrooms) to avoid theft.
Lost in Transit: If tracking shows no movement for 5+ business days beyond the estimated delivery window, or indicates “lost,” contact us at [email protected] within 14 days of the expected delivery date. We’ll file a claim with the carrier and, upon confirmation of loss, arrange a replacement or full refund—whichever you prefer.
Damaged Packages: If your jewelry arrives damaged (e.g., a bent cable bracelet, loose gemstone, or scratched surface), document the damage with photos (including packaging) and contact us within 7 days of delivery. We’ll arrange for a secure return, inspect the piece, and either repair it, replace it, or issue a full refund—at no cost to you.

8. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address, unclaimed at customs, or recipient unavailability), we’ll notify you via email. You may choose to:

Have the item reshipped to a corrected address (you’ll be responsible for any additional shipping costs if the issue was due to an incorrect address).
Receive a full refund (less any non-refundable custom fees, if applicable).

9. Changes to This Policy

We may update this Shipping Policy periodically to reflect improvements in our processes, carrier partnerships, or changes to global shipping regulations for luxury goods. Any updates will be posted here with a revised “last updated” date. We recommend reviewing this policy before placing an order, especially for international shipments.

10. Contact Us

For questions about your order’s status, shipping timelines, or this policy, reach out to our dedicated customer service team—available to assist with all aspects of your jewelry delivery:

Email: [email protected]