Terms of Purchase – Davidyurmanes

Welcome to Davidyurmanes, where fine jewelry—from iconic collections and cable bracelets to sculptural creations and innovative rings and necklaces—is crafted to last a lifetime. By placing an order on our website (davidyurmanes.com), you agree to the following Terms of Purchase. These terms ensure a transparent and secure experience, whether you’re acquiring a statement piece or a cherished everyday accessory.

1. Order Placement and Acceptance

When you submit an order through our website, you are making a binding offer to purchase the selected jewelry under these terms. Each piece—whether a handcrafted cable bracelet or a custom sculptural necklace—is unique, and availability may be limited.
We reserve the right to accept or reject your order at our discretion. This may occur due to product unavailability (e.g., a sold-out limited-edition ring design), pricing errors, suspected fraud, or incomplete order information (such as missing shipping details for high-value items).
Upon acceptance of your order, we will send a confirmation email to the address provided during checkout, which will include your order number, product details (including metal type, gemstones, and customization notes), and total amount (in USD). This email serves as our official acceptance of your order.

2. Pricing and Payment

All product prices are displayed in United States Dollars (USD) and include applicable taxes, unless stated otherwise. Prices for custom pieces (e.g., engraved cable bracelets or bespoke necklaces) are finalized during the design consultation and confirmed in writing before production begins.
We accept major credit cards (Visa, Mastercard, American Express, Discover), bank transfers, and PayPal as secure payment methods. For high-value items (over $5,000), we may require additional verification to prevent fraud, which may include identity confirmation or proof of address.
Payment must be completed at the time of order placement, unless a custom payment plan is arranged in advance (available for select high-value pieces). Your order will not be processed until full payment is received and verified—ensuring your chosen jewelry is reserved for you.
In the event of a pricing error (e.g., due to a technical glitch), we will notify you promptly and offer you the option to cancel the order or proceed at the correct price.

3. Shipping and Delivery

Processing Time: Most in-stock items (such as our iconic collections, standard cable bracelets, and ready-to-ship rings) are processed and prepared for shipment within 1-3 business days from the date of payment confirmation. Business days exclude weekends and major holidays.
Custom or Made-to-Order Items: Sculptural creations, customized rings, or engraved pieces may require additional processing time (typically 2-4 weeks, depending on complexity). This timeline will be communicated to you during checkout and confirmed in your order confirmation email.
Delivery Time: Once shipped, delivery is estimated to take 6-12 business days to any destination worldwide. This is an estimate and not a guarantee, as delivery may be affected by factors such as customs delays (common for high-value jewelry), weather conditions, or carrier disruptions.
Shipping Costs: We offer free insured shipping on all orders globally, with no minimum purchase requirement. This includes secure packaging, tracking, and full insurance coverage for the value of your jewelry, ensuring protection against loss or damage in transit.
Tracking and Signature: A tracking number will be provided via email once your order has been shipped. All jewelry shipments require a signature upon delivery to ensure secure receipt. If you are unavailable to sign, the carrier will leave a delivery notice with instructions to reschedule or collect from a local facility.
Customs and Duties: For international orders, any customs duties, import taxes, or import fees imposed by the destination country are the sole responsibility of the customer. Davidyurmanes is not liable for these additional charges, and we recommend checking with your local customs office for estimates before placing your order.

4. Returns and Refunds

Return Period: We offer a 60-day return policy from the date of delivery, giving you ample time to inspect your jewelry and ensure it meets your expectations. This period begins on the day the package is signed for, as confirmed by the carrier.
Eligibility: To be eligible for a return, items must be unused, in their original condition (with all certificates of authenticity, packaging, and tags intact), and not altered or damaged by the customer. This includes:
No signs of wear (e.g., scratches on metal, loose gemstones, or resizing marks on rings).
All customization elements (e.g., engravings, gemstone settings) must be intact and as originally delivered.
Custom or made-to-order pieces (e.g., a sculptural necklace designed exclusively for you) are eligible for return only if they are defective or significantly different from the agreed-upon design.
Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return (e.g., “size adjustment needed,” “design not as expected”). We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item via our insured return shipping service.
Refund Processing: Once we receive and inspect the returned item (ensuring it meets eligibility criteria), we will process your refund within 5-10 business days. Refunds are issued in USD to the original payment method used for the purchase. The time for the refund to appear in your account may vary depending on your bank or payment provider (typically 3-7 business days).
Non-Returnable Items: Personalized pieces with unique engravings, custom gemstone selections, or made-to-measure designs (where the piece is tailored to your specific size or preferences) are not eligible for return unless defective.

5. Product Authenticity and Warranty

All Davidyurmanes jewelry is guaranteed to be authentic, with genuine metals (stamped with purity marks, e.g., “18K” for gold) and ethically sourced gemstones. Each piece includes a certificate of authenticity, detailing metal type, gemstone specifications (carat weight, clarity, color), and a unique serial number for verification.
We offer a lifetime warranty on all our jewelry against manufacturing defects (e.g., faulty clasps on cable bracelets, loose gemstone settings in rings). This warranty does not cover damage due to misuse, accidental impact, or normal wear and tear (e.g., scratches on metal from daily use).
If you believe your jewelry has a manufacturing defect, contact us at [email protected] with photos of the issue and your certificate of authenticity. We will arrange for repair, replacement, or a refund, at our discretion.

6. Limitation of Liability

Davidyurmanes shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products, including but not limited to inconvenience, delays in delivery, or dissatisfaction with appearance (unless due to a manufacturing defect or misrepresentation of the product).
Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product(s) in question.

7. Changes to Terms

Davidyurmanes reserves the right to modify these Terms of Purchase at any time. Updated terms will be posted on our website with a revised “last updated” date. Your continued use of our website after changes are posted constitutes acceptance of the new terms.

8. Contact Us

If you have any questions or concerns regarding these Terms of Purchase, please contact our dedicated customer service team:

Email: [email protected]