Refund Policy – Davidyurmanes

At Davidyurmanes, we understand that purchasing fine jewelry—whether from our iconic collections, cable bracelets, sculptural creations, or innovative rings and necklaces—is a significant decision. Every piece is crafted with meticulous care, and we want you to feel confident in your choice. This Refund Policy outlines the steps to request a refund, ensuring a transparent and respectful process should your jewelry not meet your expectations.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The refund request must be initiated within 60 days from the date of delivery. This extended window gives you time to inspect your jewelry, consult with loved ones, or ensure it aligns with your vision—whether it’s a statement necklace for a special occasion or a daily-wear cable bracelet.
  • The item must be in its original condition: unused, undamaged, and with all original packaging, certificates of authenticity, and tags intact. For example:
  • Gemstones must be securely set, with no chips, scratches, or loose prongs.
  • Metal surfaces (gold, silver, platinum) must be free of signs of wear, tarnish, or resizing marks.
  • Engraved pieces must have unaltered inscriptions, and custom designs must match the approved specifications.
  • A valid proof of purchase is required, such as an order confirmation email, receipt, or order number. This helps us verify the item’s origin and ensure it was purchased directly from Davidyurmanes.

2. Non-Refundable Items

The following items are not eligible for refunds, unless they are defective or significantly misrepresented:

  • Custom or Bespoke Creations: Jewelry designed exclusively for you (e.g., a one-of-a-kind sculptural necklace or a ring with a unique gemstone arrangement) cannot be returned, as they are tailored to your specific requests.
  • Personalized Pieces: Items with custom engravings, monograms, or birthstones, as these are uniquely tied to your preferences.
  • Damaged Items: Jewelry showing signs of misuse, accidental damage (e.g., a bent cable bracelet from impact), or wear beyond minimal handling (e.g., scratched metal from daily use).
  • Items Returned Late: Products returned after the 60-day window from delivery, unless a delay was caused by circumstances beyond your control (e.g., shipping disruptions), in which case we may make exceptions at our discretion.

3. Refund Process

If you need to request a refund, follow these steps to ensure a smooth experience:

  1. Contact Customer Service: Send an email to [email protected] with your order number, a detailed reason for the refund (e.g., “gemstone color differs from website images,” “bracelet size does not fit as expected”), and clear photos of the item (including packaging, certificates, and any issues). For high-value pieces, we may also request a video to assess condition.
  2. Receive Authorization: Our team will review your request within 3-5 business days. If approved, you’ll receive a Return Merchandise Authorization (RMA) number and specific return instructions, including a secure shipping label for insured delivery (required for all jewelry valued over $1,000).
  3. Return the Item: Ship the item back to us using the provided insured shipping method, and clearly mark the RMA number on the package. You are responsible for return shipping costs unless the item is defective or misrepresented (in which case we’ll reimburse shipping fees upon receipt).
  4. Inspection: Once we receive the returned item, our gemologists and artisans will inspect it to confirm it meets the eligibility criteria. This includes verifying authenticity, checking for damage, and ensuring all original components are included.
  5. Process the Refund: If the item passes inspection, we will process your refund within 5-10 business days from the date of receipt. Refunds are issued in United States Dollars (USD) to the original payment method used for the purchase.

4. Refund Method and Timing

  • Credit/Debit Cards: Refunds will be credited back to the same card used for payment. Most banks process these within 3-7 business days, but timing may vary depending on your financial institution—especially for high-value transactions, which may require additional verification.
  • Bank Transfers: Refunds for wire transfers or bank payments may take 5-10 business days to reflect in your account, as they require manual processing by both banks.
  • PayPal: Refunds are sent to your PayPal account, usually appearing within 1-3 business days.

You’ll receive an email confirmation once the refund is processed, including details of the amount and payment method.

5. Defective or Misrepresented Items

If you receive an item that is defective (e.g., a loose gemstone in a ring, a broken clasp on a cable bracelet, or a manufacturing flaw in a sculptural piece) or significantly different from its description (e.g., a “platinum” necklace that is actually silver, a diamond with a lower clarity grade than stated), contact us at [email protected] within 14 days of delivery. We will:

  • Arrange a full refund, including covering return shipping costs and insurance.
  • Offer a replacement item (if available) of equal value, with free shipping for the replacement.
  • Provide a repair by our master artisans (for fixable issues like resizing or re-setting a stone) at no cost.

To qualify, provide photos or videos of the defect or discrepancy along with your order number—this helps our team address the issue quickly and uphold our commitment to quality.

6. Cancellations

If you need to cancel an order before it ships, email [email protected] immediately. For in-stock items, we can typically process cancellations within 24 hours of your request, issuing a full refund. For custom or made-to-order pieces, cancellations are only possible before production begins—once crafting is underway, a cancellation fee may apply (up to 30% of the total price) to cover materials and labor costs.

7. Exchange Option

Instead of a refund, you may prefer to exchange an item for another piece (e.g., a different size cable bracelet or a necklace from our iconic collections). The exchange process follows the same steps as the refund process, but our team will help coordinate the replacement once the original item is received and inspected. Exchanges are subject to product availability, and any price difference (if the new item is more or less expensive) will be adjusted at the time of exchange.

8. Changes to This Policy

We may update this Refund Policy periodically to reflect improvements in our processes or changes to our jewelry collections. Any updates will be posted on this page with a revised “last updated” date. We recommend checking this policy periodically—especially if you’re considering a return— to ensure you have the latest information.

9. Contact Us

For questions about refunds, returns, or this policy, reach out to our dedicated customer service team, who specialize in fine jewelry:

Email: [email protected]